FAQ's
If you have any other questions, please contact us at info@angieho.co and we will be in touch.
Angie Ho General Information
With the correct care of your Angie Ho dresses, they will last a lifetime. Please follow the care instructions as stated on the inside of your garment, or per the information on each product description section on our website.
Our Summer Vibes Collection are all made from 100% Viscose. If you are unsure about this, all fabric compositions are labelled on the inside of the Angie Ho garments.
You can find our sizing guide on the "Sizing Guide" page located on the bottom of our website.
Angie Ho is made for all women of all shapes and sizes who want to feel stylish and confident in their dresses. Angie Ho's range is carefully designed to flatter all body types and help women feel comfortable in their clothing. Angie Ho dresses are versatile pieces that you can wear to an evening event, or dress down and wear to a casual brunch on a Sunday morning with the girls.
Ordering and Payment
We accept manual card payments, Applepay, Paypal, E-way, Afterpay and more!
We certainly do!
No, you do not need to make an account with Angie Ho to order. Although, signing up to our email will ensure you are the first to know about our special offers and updates!
Shipping
We ship worldwide! All the shipping information can be found on our Shipping Policy Page.
All details regarding shipping can be found on our Shipping Policy page.
Australian Standard Shipping: FREE!
Australian Express Shipping: $10 AUD
NZ Standard Shipping: $13 AUD
NZ Express Shipping: $24 AUD
Worldwide Standard Shipping: $20 AUD
Worldwide Express Shipping: $35 AUD
All details regarding shipping can be found on our Shipping Policy page.
All orders are sent out 24 hours after the order has been placed (on business days only).
Australian Standard Shipping: 4-6 business days
Australian Express Shipping: 1-2 business days
NZ Standard Shipping: 5-7 business days
NZ Express Shipping: 2-3 business days
Worldwide Standard Shipping: 10-27 business days
Worldwide Express Shipping: 5-10 business days
Please contact us if you have any questions or queries about your order. Please either do this through the "Contact Us" page, or send an email to info@angieho.co and we will get back to you as soon as possible.
Returns and Exchanges
It is important to us that your dress fits you properly and you LOVE it. If you are not satisfied with your purchase you may return your unworn, unwashed item within 30 days of receipt for a full refund or we will happily exchange for a product of the same value. *Please note all items purchased through a sale are non refundable but you can exchange for another style or size.Please see our refund policy for instructions on where to return your item to.
To return or exchange an item(s), contact us via email and send your item(s) back to us at the address below:
Angie Ho
(C/O Garment and Product Solutions)
PO Box 2180
Mansfield BC
QLD 4122
AUSTRALIA
For full details about refunds and exchanges read our refund policy.
Please note return postage is covered by you but you will not be charged again for shipping if you opt to exchange your items. If you opt for an exchange and need help with your size please send us your measurements so we can work it out.
To be eligible for a return/exchange: Your Angie Ho items must have been delivered to you in the last 30 days. All items must be returned unworn, unwashed with original tags, hygiene strip in place and packaging intact. Package up the item with name and order number.
There are certain situations where returns and exchanges are not granted.
Any item not in its original condition is damaged for reasons not due to our error. Any item that is returned more than 30 days after delivery. The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!
All goods will be inspected on return. We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.We're not responsible for any items that are returned to us by mistake. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Faulty/damaged item We replace items if they are defective or damaged. If you're looking to return a faulty or incorrect item, please get in touch so we can arrange this for you.
We do not offer refunds on sale items. We do offer an exchange of size on sale items if stock is available and it is returned to us in original unworn condition with sticker and tags in place.Discounts are not valid with any other offer.If you purchase during a sale then you are accepting of these terms and conditions.Please contact us if you have any queries.